--- title: Looking for help? template: docs taxonomy: category: docs routes: default: '/help' --- ## How to ask for help [columns count=2 width=200px] !!!! - **Be courteous**: help in the chatrooms or on the forum is given by our users and contributors, all volunteers. !!!! - **Explain the context** of your request in a complete but concise way. !!!! - It is paramount to **share the error logs with YunoPaste** (green buttons in your webadmin, then share the link to the generated page). !!!! - **Be patient**, as your messages might not be seen instantly. !! - Do not ask about your attempted solution but rather your actual problem (see [XY problem](https://xyproblem.info/)). !! - Avoid phrases like "server does not want", "the app does not load", or other meaningless sentences. !! - Do not trim error messages, but do not paste a wall of illegible unformatted code either. (Use [YunoPaste](https://paste.yunohost.org)) !! - Do not ask your question like a poll ("does anyone else succeeded in...?"). [/columns] ## Connect to the support chatroom Please change your username, as we got legions of `ynhuser`s. [center] [/center] !!! **Note:** this room is available via !!! - Matrix (`#yunohost:matrix.org` [using Element](https://riot.im/app/#/room/#yunohost:matrix.org?target=_blank)) !!! - IRC (`#yunohost` on libera.chat, [using kiwiirc](https://web.libera.chat/#yunohost)) !!! - XMPP (`support@conference.yunohost.org`) ## ... or ask on the forum Please follow the Support section post template. It helps everyone understand the context of your request. [center] [[fa=comment /] Go to the forum](https://forum.yunohost.org/?target=_blank&classes=btn,btn-lg,btn-success) [/center] ## You've found a bug ? !!!! Please report bugs on our bugtrackers or contact the developers [center] [[fa=exclamation-circle /] Report a bug in YunoHost's core](https://github.com/yunohost/issues/issues?target=_blank&classes=btn,btn-lg,btn-warning) [[fa=exclamation-circle /] Report a bug in one of YunoHost's apps](https://github.com/YunoHost-Apps?target=_blank&classes=btn,btn-lg,btn-warning) [[fa=comment /] Contact the developers](https://web.libera.chat/#yunohost-dev&classes=btn,btn-lg,btn-warning) [/center] !!! Note : you can also connect to the dev and apps chatrooms, see [the corresponding page](/chat_rooms)