2020-11-11 11:47:10 +01:00
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---
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title: Looking for help?
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template: docs
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taxonomy:
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category: docs
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2021-02-06 18:22:00 +01:00
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routes:
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default: '/help'
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2020-11-11 11:47:10 +01:00
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---
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2013-11-17 00:08:45 +01:00
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2023-01-03 12:20:35 +01:00
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## How to ask for help
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[columns count=2 width=200px]
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!!!! - **Be courteous**: help in the chatrooms or on the forum is given by our users and contributors, all volunteers.
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!!!! - **Explain the context** of your request in a complete but concise way.
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!!!! - It is paramount to **share the error logs with YunoPaste** (green buttons in your webadmin, then share the link to the generated page).
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!!!! - **Be patient**, as your messages might not be seen instantly.
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!! - Do not ask about your attempted solution but rather your actual problem (see [XY problem](https://xyproblem.info/)).
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!! - Avoid phrases like "server does not want", "the app does not load", or other meaningless sentences.
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!! - Do not trim error messages, but do not paste a wall of illegible unformatted code either. (Use [YunoPaste](https://paste.yunohost.org))
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!! - Do not ask your question like a poll ("does anyone else succeeded in...?").
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[/columns]
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2021-02-07 22:46:19 +01:00
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## Connect to the support chatroom
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2021-02-07 04:24:51 +01:00
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2023-01-03 12:20:35 +01:00
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Please change your username, as we got legions of `ynhuser`s.
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2021-02-07 04:24:51 +01:00
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2021-02-07 22:46:19 +01:00
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[center]
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2021-09-04 01:46:06 +02:00
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<iframe src="https://kiwiirc.com/nextclient/?settings=d7be8b3b102382f81da862419a65c9b1" style="width:100%;height:450px;border:0;display:block"></iframe>
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2021-02-07 22:46:19 +01:00
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[/center]
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!!! **Note:** this room is available via
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2022-09-15 21:23:55 +02:00
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!!! - Matrix (`#yunohost:matrix.org` [using Element](https://riot.im/app/#/room/#yunohost:matrix.org?target=_blank))
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2021-07-25 10:44:32 +02:00
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!!! - IRC (`#yunohost` on libera.chat, [using kiwiirc](https://web.libera.chat/#yunohost))
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2021-02-11 00:42:09 +01:00
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!!! - XMPP (`support@conference.yunohost.org`)
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2018-05-07 21:49:44 +02:00
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2021-02-07 22:46:19 +01:00
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## ... or ask on the forum !
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2017-08-31 13:52:19 +02:00
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2023-01-03 12:20:35 +01:00
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Please follow the Support section post template. It helps everyone understand the context of your request.
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2021-02-07 22:46:19 +01:00
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[center]
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[[fa=comment /] Go to the forum](https://forum.yunohost.org/?target=_blank&classes=btn,btn-lg,btn-success)
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[/center]
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2017-08-31 13:52:19 +02:00
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2021-02-07 22:46:19 +01:00
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## You've found a bug ?
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2017-08-31 13:52:19 +02:00
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2021-07-11 22:19:35 +02:00
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!!!! Please report bugs on our bugtrackers or contact the developers
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2017-08-31 13:52:19 +02:00
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2021-02-07 22:46:19 +01:00
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[center]
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2017-08-31 13:52:19 +02:00
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2021-07-11 22:19:35 +02:00
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[[fa=exclamation-circle /] Report a bug in YunoHost's core](https://github.com/yunohost/issues/issues?target=_blank&classes=btn,btn-lg,btn-warning)
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[[fa=exclamation-circle /] Report a bug in one of YunoHost's apps](https://github.com/YunoHost-Apps?target=_blank&classes=btn,btn-lg,btn-warning)
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2021-07-25 10:44:32 +02:00
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[[fa=comment /] Contact the developers](https://web.libera.chat/#yunohost-dev&classes=btn,btn-lg,btn-warning)
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2018-05-07 21:49:44 +02:00
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2021-02-07 22:46:19 +01:00
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[/center]
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2013-11-17 00:08:45 +01:00
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2021-02-11 00:42:09 +01:00
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!!! Note : you can also connect to the dev and apps chatrooms, see [the corresponding page](/chat_rooms)
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