doc/pages/05.community/15.help/help.md
2024-03-01 23:14:44 +01:00

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How to ask for help

[columns count=2 width=200px] !!!! - Be courteous: help in the chatrooms or on the forum is given by our users and contributors, all volunteers. !!!! - Explain the context of your request in a complete but concise way. !!!! - It is paramount to share the error logs with YunoPaste (green buttons in your webadmin, then share the link to the generated page). !!!! - Be patient, as your messages might not be seen instantly.

!! - Do not ask about your attempted solution but rather your actual problem (see XY problem). !! - Avoid phrases like "server does not want", "the app does not load", or other meaningless sentences. !! - Do not trim error messages, but do not paste a wall of illegible unformatted code either. (Use YunoPaste) !! - Do not ask your question like a poll ("does anyone else succeeded in...?"). [/columns]

Connect to the support chatroom

Please change your username, as we got legions of ynhusers.

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!!! Note: this room is available via !!! - Matrix (#yunohost:matrix.org using Element) !!! - IRC (#yunohost on libera.chat, using kiwiirc) !!! - XMPP (support@conference.yunohost.org)

... or ask on the forum !

Please follow the Support section post template. It helps everyone understand the context of your request.

[center] [fa=comment /] Go to the forum [/center]

You've found a bug ?

!!!! Please report bugs on our bugtrackers or contact the developers

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[fa=exclamation-circle /] Report a bug in YunoHost's core [fa=exclamation-circle /] Report a bug in one of YunoHost's apps [fa=comment /] Contact the developers

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!!! Note : you can also connect to the dev and apps chatrooms, see the corresponding page